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MiCloud Business Contact Center
Provides your company with the sophisticated yet easy-
• Need an affordable and feature-
• Have 100 total agents, or 90 agents and 10 supervisors, for a total of 100 call center users
• Run core voice reports (from over 90 report templates)
• Want a system that will enable growth and quickly add new agents
Automated Call Distribution (ACD)
helps your business optimize resources by enabling you to handle large numbers of incoming customer calls and answer them with as few trained agents as possible. An ACD system routes incoming calls to the longest idle.
agent within a specific agent skills group. If no agents are available, calls are queued and forwarded to an agent when one becomes available.
First Call Resolution
Create multiple skill groups then prioritize and route calls to the most appropriately skilled agent based on pre-
Monitor and Manage
efficiently and optimize response times. Identify problem areas, analyze trends in performance and make smart decisions.
MiCloud Business Contact Center optimizes business processes by providing home-