Disclaimer: Logo's and manuals are the sole property of the respective  companies and are utilized on this website for reference purposes only. .Copyright © 2014 Resale Systems, LLC.

544 Valley Forge Rd. Phoenixville PA 19460 - 800-777-3725

For Free Technical Support… Click here!

Don’t see what you are looking for? Give us a call, we probably have it in stock!

We provide Mitel licensing, software, new and rebuilt parts, systems and equipment all with an “as new” guaranty.

544 Valley Forge Rd. Phoenixville PA 19460 - 800-777-3725

HomeSell to UsProductsSystemsBusiness PhonesServiceContact Us

Mitel Consoles, Mitel Telephones, Mitel Consoles, Mitel Phones, Mitel Equipment, Mitel Software, Mitel Installations, Mitel Systems, Mitel Licensing, Mitel Power Supplies, Mitel Parts, Mitel Diagnostics, Rebuilt Mitel Consoles, Rebuilt Mitel Power Supplies, Rebuilt Mitel Telephones, Rebuilt Mitel Consoles, Rebuilt Mitel Phones, Rebuilt Mitel Equipment, Mitel Software, Mitel Installations, Rebuilt Mitel Systems, Mitel Licensing, Rebuilt Mitel Power Supplies, Rebuilt Mitel Parts, Mitel Diagnostics Warranted Mitel Telephones, Rebuilt Mitel Power Supplies, Warranted Mitel Consoles, Warranted Mitel Phones, Warranted Mitel Equipment, Mitel Software, Mitel Installations, Warranted Mitel Systems, Mitel Licensing, Warranted Mitel Power Supplies, Warranted Mitel Parts, Warranted Mitel Power Supplies, Mitel Diagnostics

Free Technical Support


Want to improve office efficiency? Has your business outgrown your current system? We can help!  

Save 35-70% of the price of new when you buy our professionally refurbished equipment!

Click here to contact us or call


MiCloud Business Contact Center

Provides your company with the sophisticated yet easy-to-use tools you need to  manage, measure and optimize call center performance. Contact Center combines the Mitel communications platform,an Automated Call Distribution (ACD) and a modular suite of feature-rich, cloud-based applications for streamlining contact center management and resolving customer inquiries from the first point of contact. MiCloud Business Contact Center is a powerful solution for companies that:

• Need an affordable and feature-rich system

• Have 100 total agents, or 90 agents and 10   supervisors, for a total of 100 call center users

• Run core voice reports (from over 90 report templates)

• Want a system that will enable growth and quickly add new agents

Automated Call Distribution (ACD)

helps your business optimize resources by enabling you to handle large numbers of incoming customer calls and answer them with as few trained agents as possible. An ACD system routes incoming calls to the longest idle.

agent within a specific agent skills group. If no agents are available, calls are queued and forwarded to an agent when one becomes available.

First Call Resolution

Create multiple skill groups then prioritize and route calls to the most appropriately skilled agent based on pre-defined skill proficiency levels. This ensures each call gets to the best available resource to meet the customer’s needs. Agents appearing in more than one skill group may be assigned a different skill proficiency level for each group.

Monitor and Manage

Real-time and historical reporting provides contact center supervisors with the information they need to manage resources

efficiently and optimize response times. Identify problem areas, analyze trends in performance and make smart decisions.

Remote Agents

MiCloud Business Contact Center optimizes business processes by providing home-based and remote workers with complete access to ACD voice and data capabilities.